Skip to main content


Find answers to our most frequently asked questions here.

General Information

What is Pergola World?

Pergola World is your comprehensive source for high-quality lumber, wood stains, DIY pergola kits, outdoor living accessories, fasteners, brackets, wood corbels, post bases, and concrete. We cater to both DIY enthusiasts and professional builders, offering everything needed to create beautiful and functional outdoor spaces.

How can I contact Pergola World?

You can contact Pergola World several ways!

Visit us in person at 4412 SW 33rd Street, Oklahoma City, OK 73119.

Call us at (866) 706 – 0589

Email us at

Fill out our contact form here.

Visit us on:

What are your hours?

Pergola World office hours are Monday through Friday from 8 am to 4 pm Monday through Friday. You can also order on our website 24/7.

How do I place an order?

Products & Services

Can you help me design my outdoor living space?

Absolutely! We provide design assistance to help you create and customize your dream outdoor living space. Our Custom Architectural Design Services include various tiers to cater to different project sizes and complexities. Our design packages offer seamless approval processes, tailored solutions, time-efficient turnarounds, and cost-effective options. For more detailed information on our design services, please contact us directly.

What types of outdoor living accessories do do you offer?

We offer a range of high-end outdoor living accessories, including outdoor TV enclosures in 55″, 65″, and 75″ sizes, working wooden shutters, as well as a line of high end hardware accessories that enhance your outdoor living experience.

Visit our accessories page to explore your options >>

What are the benefits of using your patio accessories?

We offer a range of high-end outdoor living accessories, including outdoor TV enclosures in 55″, 65″, and 75″ sizes, working wooden shutters, as well as a line of high end hardware accessories that enhance your outdoor living experience.

Visit our accessories page to explore your options >>

What other materials do you offer for building pergolas?

What brands do you carry?

What sizes do your DIY pergola kits come in?

What types of lumber do you offer?

What are the benefits of your pre-stained lumber?

What profile ends do you offer for your lumber?

Can you tell me more about the pre-stained lumber and pre-cut profile ends available?

Can I customize my pergola kit?

Do you offer installation service?

What types of hardware do you offer?

What wood stains do you offer?

Can you pre-stain lumber or other products in the available stain colors?

I've purchased lumber from somewhere else, can you pre-stain or cut my lumber for me?

Shipping & Returns

Where do you ship to?

Pergola World Ships to the lower 48 states. We are unable to ship to Alaska, Hawaii, or internationally at this time.

When can I expect my UPS order?

UPS orders are typically shipped according to the selected service level:

  • UPS Next Day Air®: Delivered the next business day after shipping.
  • UPS Next Day Air Saver®: Delivered the next business day after shipping.
  • UPS 2nd Day Air®: Delivered within 2 business days after shipping.
  • UPS Express Saver®: Delivered within 2-3 business days after shipping.
  • UPS® Ground: Delivery times vary based on location, generally 3+ business days after shipping. Please note that orders received by 12pm CST will be shipped within 2 business days, unless specified otherwise.

When can I expect my LTL Freight order?

LTL Freight orders typically require 7-10 business days for fulfillment and an additional 7-14 business days for delivery, depending on your location and the specifics of the delivery. Since these shipments involve large items such as lumber and pergola kits, delivery timelines can vary based on the freight company’s schedule and your availability to receive the goods. For specific details about your order, please contact our support team or check the tracking information provided.

How can I get support after purchasing?

Our commitment to your satisfaction extends beyond the purchase. You can get support by:

  • Phone: Contact our customer service team at (866) 706-0589 for immediate assistance during business hours.
  • Email: Send us an email at with any queries or issues, and we will respond as quickly as possible.
  • Online: Visit our website and use the ‘Contact Us’ page to submit any questions or requests for support.

These additions should help provide clear and comprehensive answers to common post-purchase questions your customers might have. If there’s anything else you’d like to add or modify, let me know!

What are your shipping policies?

What shipping methods and delivery times do you offer?

We offer various shipping methods, including Local Pick-Up, Local Delivery, UPS Shipping for smaller orders, and LTL Freight for larger shipments. Delivery times vary depending on the method:

  • Local Pick Up: Next business day
  • UPS 2nd Day Air®: 2 days
  • UPS® Ground: 3+ days (depending on location)
  • UPS Next Day Air®: Next business day
  • UPS Next Day Air Saver®: Next business day
  • UPS Express Saver®: 2 – 3 business days
  • LTL Freight: 3 – 14 days
  • Local Delivery (Oklahoma State Only): 3 – 14 business days

Do you offer international shipping?

Currently, we ship within the continental United States. For international shipping inquiries, please contact our customer service team to discuss available options.

What should I do if my package is missing, damaged or lost?

Once an order is picked up by the carrier, Pergola World is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

Photograph and save all packaging material and/or damaged goods before filing a claim.

How do I track my order?

Pergola World offers tracking links through our website or email. We will email you a UPS tracking link or LTL shipment details.

What is your policy for local pick up?

How does local delivery work?

Local delivery within Oklahoma state is available for an additional fee and must be scheduled by calling (866) 706-0589 or emailing Delivery times are within 3 to 14 business days of order fulfillment. You are responsible for unloading your order; additional fees apply if support is requested.

What are your shipping zones and fees for local delivery?

Pergola World Local Delivery Zones are divided up by county. The map and current rates are listed below.



  • Zone 1: Oklahoma, Lincoln, Logan, Cleveland, Canadian – $150.00
  • Zone 2: Tulsa, Creek, Wagoner, Okmulgee – $250.00
  • Zone 3: Cimarron, Texas, Beaver, Harper – $450.00
  • Zone 4: Osage, Washington, Nowata, Rogers, Craig, Ottowa, Mayse, Delaware – $350.00
  • Zone 5: Cherokee, Adair, Muskogee, Sequoyah, McIntosh, Haskell, Pittsburg, Latimer – $350.00
  • Zone 6: Le Flore, Atoka, Pushmataha, Bryan, Choctaw, McCurtain – $450.00
  • Zone 7: Okfuskee, Pottawatomie, Seminole, Hughes, Pontoc, Coal – $300.00
  • Zone 8: Grady, McClain, Garvin, Stephens, Murray, Johnston, Carter, Jefferson, Love, Marshall – $350.00
  • Zone 9: Washita, Caddo, Kiowa, Comanche, Tillman, Cotton – $300.00
  • Zone 10: Roger Mills, Custer, Beckham, Greer, Harmon, Jackson – $450.00
  • Zone 11: Grant, Kay, Major, Garfield, Nobel, Pawnee, Blaine, Kingfisher, Payne – $300.00
  • Zone 12: Woods, Alfalfa, Ellis, Woodward, Dewey – $450.00

What is your return policy?

You may return items within 30 days of purchase if they are in new and unused condition, with original packaging, tags, and labels attached. To initiate a return, contact our support team with your name and order number. Ship your return to:


Pergola World

Attn: Returns


4412 SW 33RD Street

Oklahoma City, OK 73119

United States


Return shipping costs are your responsibility. We do not offer free returns.